303-360-0987

2025

Annual Member Survey

We’re committed to creating a better experience for every member.
Your feedback guides how we grow and how we serve.
This brief survey is a chance to tell us what you value most.

Thank you for helping us improve.

1. Providing your name is optional *

A. I’d like to share my name

B. I prefer to stay anonymous

Full Name *

3. Do you consider The District Credit Union your primary financial institution? *

A. Yes

B. No

C. I use multiple equally

D. I’m not sure

5. What features would you like to see added to your online banking or mobile app experience? (Select all that apply) *

A. Personalized product recommendations

B. A more modern, visually appealing dashboard

C. Tools or educational features for children (quizzes, games, learning roadmap)

D. Round-up savings options

E. Charity giving features

F. Other (please specify)

Please specify your answer *

6. What debit card features would you like to see? (Select all that apply) *

7. Which products or services from The District Credit Union are you familiar with? *

8. What additional products or services would you like us to explore in the future? *

A. More youth or teen financial tools

B. First-time buyer mortgage programs

C. Financial coaching or counseling

D. Investment or retirement planning resources

E. Small business products

F. Charitable or community-impact products

G. Other (please specify)

Please specify your answer *

9. What are your main reasons for banking with The District Credit Union? *

A. Strong mortgage and loan options

B. Lower rates and fewer fees

C. Support for educators, parents, and students

D. Youth programs and tools for children/teens

E. Personalized service

F. Commitment to local schools and the Aurora community

10. Which promotions or programs interest you most? *

11. What branch services would be most valuable to you? (Select all that apply) *

A. Certified financial counselors (budgeting, credit, debt help)

B. Coin counter machines

C. Educational meet-and-greets (Estate planning, Trusts, Hughes Law Firm, etc.)

D. Homebuyer or financial workshops

E. Youth/teen financial education sessions

F. I prefer digital services instead of in-branch

12. Where have you received the BEST customer service experience, online or in person? (Any company, not just financial institutions) *

A. A bank or credit union

B. A retail store (Target, Costco, etc.)

C. An online company (Amazon, Chewy, etc.)

D. A restaurant or hospitality business

E. A tech or digital service (Apple, Google, Spotify, etc.)

F. Other (please specify)

Please specify your answer *

13. What made that experience stand out to you? *

Please specify your answer *

14. Where do you currently get most of your financial information or advice? *

A. Social media (TikTok, Instagram, YouTube, etc.)

B. Friends, family, or coworkers

C. Financial advisors (e.g., Edward Jones)

D. Online articles or blogs

E. School or educational programs

F. My credit union or bank

G. I don’t actively seek financial advice

15. How do you prefer to receive updates and promotions? *

A. Email

B. Text message

C. Physical mail

D. Social media

16. Which community or ASPIRE Foundation activities matter most to you? (Select all that apply) *

17. How likely are you to recommend The District Credit Union? *

A. Very likely

B. Somewhat likely

C. Neutral

D. Unlikely

The District Credit Union (NMLS# 402483) is federally registered through the Nationwide Mortgage Licensing System. NMLS is a free service for consumers to
confirm that the mortgage loan originator with whom they wish to conduct business is federally registered. To verify the status of your mortgage loan originator at
The District Credit Union, visit http://www.nmlsconsumeraccess.org.

303-360-0987

2025

Annual Member Survey

We’re committed to creating a better experience for every member. Your feedback guides how we grow and how we serve. This brief survey is a chance to tell us what you value most. Thank you for helping us improve.

We’re committed to creating a better experience for every member.
Your feedback guides how we grow and how we serve.
This brief survey is a chance to tell us what you value most.

Thank you for helping us improve.